Legal & Compliance.
Our legal information, commitments and complaint procedure.
Legal & Compliance
Our Commitments
Legal Information
Poune AM Ltd is trading under the name of Poune Asset Management.
Our registered address is:
71-75 Shelton Street
London WC2H 9JQ
United Kingdom
Company number: 07254056 (England and Wales)
VAT number: 205246147
Non-Discrimination Statement
Poune Asset Management is committed to eliminating unlawful discrimination and promoting equality, diversity and inclusion in our policies, practices and procedures.
We aim to treat everyone equally and with the same attention, courtesy and respect, and not unlawfully discriminate because of the Equality Act 2010 protected characteristics of:
- Age
- Disability
- Gender reassignment
- Marriage and civil partnership
- Pregnancy and maternity
- Race (including colour, nationality, and ethnic or national origin)
- Religion or belief
- Sex
- Sexual orientation
We are committed to applying this to our employees, our customers, our clients, our residents and our suppliers.
Complaint Procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it, so we can improve our standards.
Our Complaint Handling Procedure is a three-stage process: a written complaint to our Compliance Manager, an internal senior review, and — if still unresolved after eight weeks — an independent review by The Property Ombudsman.